Dr. Alba Viviana Santos

Simply the worst, I have never had a DDS telling me that they only will treat emergencies! I am sorry that you have been allowed to practice discrimination. I visited Dr. ALBA SANTOS IN May 2023 she said that her staff will get an authorization from my insurance and would call me back to receive treatment. In June I called, the office, I was told they forgot to send the authorization!!! I called my insurance company in July 23 and told me that the authorization for treatment was approved early July. I called DDS Alba Santos office to let them know why the have not called me to schedule? I didn't acknowledge that they have approval, when It was a lie... deception and incompetent DDS Santos and staff was confronted on August 2nd, they said they only will treat emergency and root canal patients, another lie. I was not given my records when it was requested was told we will call you indefinitely??? No time was given... I am reporting this DDS and their practice to the board of Dentistry. PLEASE DO NOT WAIST YOUR TIME with this office and Doctor, unless you want to be disappointed!!!

Unprofessional service

Receptionist is rude and unprofessional

Great dentist and staff

I was referred to Dr. Santos for a dental emergency. I was in a TON of pain! Dr. Santos and her staff quickly fit me in and shuffled their schedules (which I assume ruined their day, but saved mine) with ease! She talked and kept me calm and as comfortable as possible throughout the procedure. Several hours later....NO PAIN!!! I love this group!!!!!