Dr. Brett A Wallen

This dental office did not get a preauthorization from my insurance company and they neglected to tell me that I needed to "ask" for them to do this. In my whole life I have NEVER had a dentist NOT get a preauthorization. I would have definitely had them get a preauthorization otherwise I would not have had the procedure done had I known of this. I wasn't even in any pain and had only gone in for a cleaning. When I called the dental office the billing lady, Chantel, argued with me, said that I didn't ask for a preauthorization (again, how was I supposed to even know this when they didn't inform me, a NEW patient, of this, which I told her but it didn't matter). She told me 3 times that I was responsible for this bill as they DO NOT get a preauthorization and said that it was my fault because I gave them only an estimate of how long ago I had a crown done. They did not tell me that I had to tell them EXACTLY how long ago I got a crown, who can remember; they should have checked with my insurance company and asked them how long it had been and while they had them on the phone they should have gotten a PREAUTHORIZATION. I think this is very fraudulent business practice if they do not inform their patients of this and then have them get a procedure done not even knowing if the insurance company will cover it. They have sent me a bill 7 months after I had the new crown put in and expect me to pay $1200.00 which I can't afford nor should I even be responsible!! Chantel was continually speaking over me while I was trying to talk and she was not professional at all. She displayed horrible customer service. I asked to speak to the dentist and again Chantel was being very difficult and told me he had nothing to do with the billing and I couldn't speak to him. I told her that I had a right to speak to him and she said that she would just send the bill to a collection agency. I told her that I didn't want her to do that and didn't want to argue with her and that I would like for her to have the dentist call me & she then said she would but I had a feeling she would not relay my message. So I went into the office two days later and personally handed a letter to Dr. Wallen where I explained the situation and asked for him to call me so that we could discuss this unfortunate situation and now over a week later I have not heard from him. Dr. Wallen should have at least contacted me rather than just ignore one of his customers

My whole family has seen Dr. Wallen for many years. We think he is great! He always does everything right the first time and we have never had to go back for any adjustments to crowns or fillings. We always recommend him to our friends.

Yes, I agree Dr. Wallen is an excellent dentist and a perfectionist. His assistants are all very nice and comforting. The office is really up to date and this is definitely a 5-Star dental office.

Dr. Wallen is really an excellent dentist and very caring. I have had several crowns, whitening and porcelain fillings done here.. Everything has been perfect and his employees are also fantastic. The office is modern and clean. You can tell everyone cares about you. My family and I actually now enjoy going to this dentist!

Our family moved to Federal Way from the East Coast due to my husband's job. We needed a family dentist and we really did not know anyone in this are ...

Dr. Wallen is a really great dentist and a good person too. I did not go to the dentist for a long time. I had many cavities and problems. Dr. Walle ...