The office is clean and comfortable, and the equipment is up to date. The staff behind the front desk are friendly. Certain dental hygienists and dental assistants aren't overly friendly, have overheard them talking negatively about certain patients and certain ones don't greet you very nicely, almost as if they resent their job or you (the patient). Not every one of them are like this, but there are a couple, I'm aware that everyone has bad days, but the particular employees I'm referring to always have the same attitude. Not very much privacy, there are walls that separate each chair/unit, but most anyone can see you, i.e.- no doors, even if your not feeling well and would prefer to not have strangers looking at you while having a procedure or cleaning done. For the most part Dr. Boles is nice, but I feel as if she doesn't listen to my concerns or take them seriously at times. I'm sure she has to deal with a different array of personalities and issues throughout the day/week, but it isn't fair to put every patient into the same category. If a patient is in severe pain, not imaginary or made up, help put them at ease. I'm sure she runs into people seeking out pain medication or sympathy, but not all people are looking for meds or a shoulder to cry on. I don't like taking medicine, particularly antibiotics or narcotic because both types upset my stomach and make me feel queazy. I've never asked for either or called asking for them. I did call ONCE over the weekend, due to a very swollen jaw and accessed tooth, I never asked her answering assistant for any medicine, all I asked was what would be an effective way to help alleviate the pain without taking any futher medicine, as I felt I was taking what I had plus over the counter pain relievers to be comfortable, was more than enough to take already. Her answering service called back and said she couldn't prescribe me anything else at the time, I told her answering assistant that I didn't want any medicine just advice on what I should do:example: cold or hot press, home remedies, etc... I felt like I was being labeled as someone seeking pain medicine, it was an insult personally, now if I had been someone known to be like that or of that character I could completely understand, but I never have been and didn't appreciate being thought of as such. When I went to my following appointment, she could see the infection visibly, and by X-ray, she said she had gotten a message that I had called, but couldn't recommend anything to help, or prescribe anything else. I told her I didn't call to ask for medicine, but for advice regarding an excessively swelling jaw that only seemed to swell further. When your in severe pain, you look for any possible reasonable way to relieve it. Learn to recognize patients that truly need your help verses those who are merely searching out a way to get high. Imagine yourself in that condition, then think of what you would've felt like after being told, what I was told. Yes, I understand she has to be cautious because there are addicts living in our society, but when you see the evidence that someone is in extreme pain, please don't assume they are looking for a fix. Also, when I'm paying out of pocket, or by private insurance and not government medical assistance, it makes the experience even that more infuriating! If you want to ensure further business with a patient that possibly needs further dental work done, and can pay for the service, please don't insult them or treat them as inferior due to appearance of teeth or clothing. Most people who aren't feeling well will dress for comfort, and some people have actual fear of going to the dentist and hereditary dental problems.