Dr. Jiten P Gohel

Predatory practices plagued with billing errors. Will recommend procedures that aren’t clinically necessary, fail to justify them to your insurance company, and then send you surprise bills a year later.

I've had to file ethics complaints about this dental practice to both the Pennsylvania Bureau of Professional and Occupational Affairs and HIPAA for two different violations. tl;dr: UNETHICALLY REFUSES PATIENT CARE, ILLEGALLY WITHHOLDS PATIENT RECORDS. I completed Invisalign treatment with Dr. Gohel years ago but when I recently misplaced my top retainer (which he prescribed that I wear every night for the rest of my life), and I called to have a new one made, he refused. At first he said because I live in San Diego now and obviously can't come in for an exam, he won't order them. There's no reason for this. It's like losing your eye glasses- you just buy new ones, you don't have to have a whole new eye exam. The problem is that only the practitioner who completed Invisalign treatment can order a retainer. As a medical device, I was legally unable to order directly from Invisalign. ONLY Dr. Gohel could help me, and he refused, essentially holding my oral health hostage. I spoke to corporate Invisalign who called Dr. Gohel on my behalf to plead with him to place the order, and he still refused. But his rationale had changed. Now that days and weeks of arguing back and forth on the phone had passed, his new reason to not order the retainer is that my teeth may have shifted over this time, and the retainer may not fit. INCREDIBLE! If indeed they had shifted, it would only because *he* wouldn't order me the retainers required to be worn every night to avoid teeth shifting. He created the teeth shifting problem by not ordering the retrainer, and then wouldn't order the retainer because of the teeth shifting problem. Realizing I was getting nowhere and that time was not on my side in order to avoid my teeth shifting out of alignment so bad I'd need to start $5,000 Invisalign treatment over from scratch, I asked both on the phone and in writing via email to have my dental records and Invisalign records sent to me so that I could petition Invisalign to have my case transferred to a local dentist, who would order my retainer. HIPAA requires medical practitioners to give access to the patient's medical record within 30 days of the request. It's been *41* and still nothing! After 16 days of radio silence I followed up about my records. I was told the doctor had a death in the family and none of the staff could access my files, but he would be back in the office the next day. OK. They should have told me that, but fine. I'm a reasonable person, if there's a death in the family I get it. But the next day, next week, and next month came and went, still no records. I've email this office multiple follow ups. I've even reminded them that per HIPAA, they are legally required to send me the records within 30 days. STILL NOTHING! So Dr. Gohel has refused care, and is depriving me of the medical records so I can get care elsewhere. I've had to go back to Invisalign corporate and get special permission due to extenuating circumstances (ie Bootway Dental's unethical incompetence) to get my records transferred.

staff makes me feel welcome. I feel more comfortable here than at any other dental office.

From the initial phone call to checking was treated with kindness and respect. Front desk was very nice, the hygienist was gentle and the doctor who examined me was thorough and explained her findings to me.

Excellent office Caring staff and the dentist goes out of his way to make post op calls and cares about your treatment.