My mom has been a patient of Cox for a few years and I am mom's caregiver. She is elderly and wears dentures. Cox fitted her a few years ago when she had a horrible experience that dragged on for many months. Mom suffered painful mouth sores, weight loss and low self-esteem. Finally Cox got them fitted right and all was well until a recent cleaning when they insisted she needed them adjusted because she lost weight. Mom did not request this and even told them the dentures were comfortable. She was apprehensive and didn't want to risk it or go without teeth, but Cox's office persisted. They called our house and left messages for weeks, promising everything would be fine. They made the adjustment and she described to Cox how one side felt higher, but was ignored and sent home. When she ate, the edge of the denture was sharp and cut her. I found her in pain on the sofa holding the side of her face and her denture had blood on it from the cut, and she couldn't finish her meal. I requested an appointment online and indicated it was an emergency. Mom couldn't sleep for being upset and in pain. Before daylight she woke me up that she was in A-fib for 1 hour. We went to urgent care and the doc confirmed the main cause for this A-fib episode was stress and anxiety from the situation. He saw a bad ulcer in her mouth and told us to go to Cox and tell him HE said to fix the problem NOW. Those were the doc's words verbatim. We got home at 10:30 a.m. and expected Cox's office to have called but nope. So I called and explained how mom's denture caused an ulcer and that Dr. G** was sending mom to them stat to have the denture fixed. When we got there mom sweetly explained the entire situation to the receptionist who said she was putting the notes on mom's chart. Then mom sweetly explained it to the hygienist and asked for something to put on the sore like Orajel but mom's request was ignored and she was shown NO empathy. When Cox came in, he first asked mom if she slept in the denture and mom said no, she was trying to eat. He said, "You never want to sleep in them, make sure you take them out before bed." I confirmed to him "She takes them out before bed but she wasn't able to sleep last night at all. This happened when she was eating, she felt something sharp cutting her." He ignored me. He told mom there was nothing sharp on it, that maybe she just felt a pinch, that he only sees a tiny sore, and talked about how all of this is perfectly normal anytime you get an adjustment. Completely dismissive. I told him we didn't understand why she needed an adjustment and how it brought on anxiety and trauma for her to the point she had A-fib which is a life-threatening emergency. Other providers want to know of past traumas so they can practice informed care, but not Cox. He became furious at me and snapped "Do you think I just do this out of the kindness of my heart?" He defensively said he had nothing to do with her A-fib and took his mask down from his face, visibly very angry at me, berating me right over my mom's head as she laid there in pain and with a heart condition. He told me to "get out" and waved his arm. I said "She told me you guys have been nice to her and I appreciate that but I don't want her to come here anymore after all of this." And Cox said, "Neither do I" and he got up and totally left my mom lying there helpless. Then the hygienist handed me the denture and I said "My mom is your patient and is your priority so you need to fix this (the denture)." She smirked and said with sarcasm, "We're done, bye" and she left too, and we could hear them down the hall laughing while we sat there in tears over the awful day. While I was in the bathroom, my mom found Cox and crew and they had the nerve to tell her they were offended by me and thought I was accusing them of causing her A-fib. She had to explain it all over again to them and then they acted happy and finished her denture. How dare they dispose of her like that and try to get s
