Dr. Darrell Bruce Sims

Rude

Really rude and had to patient both the doctor and nurse are just in a hurry and use you for money

DO NOT!!! I REPEAT DO NOT go to this office! My daughter has special needs and needed her wisdom teeth out. We went for her first visit and despite clearly writing out her medical history including hearing loss the dentist never once looked at me to explain her procedure. He made us watch an out dated video and pretty much let them explain the process. That should have been a red flag but I gave them the benefit of the doubt because we had a difficult time finding someone to take my daughters insurance. We go in for her procedure and I ask if he will come to speak with me. The front office girl was extremely defensive and said “well weren’t you her to watch the video” I said yes but he never spoke to me directly to explain to me what exactly was going to be done. Also I wanted to ensure that they knew my daughters needs. NOPE he never came out... so they take her back and after about 5 minutes or so I hear a little commotion so I kept still to make sure it wasn’t my daughter. About 10 seconds later I hear a loud cry and scream! So I go to the girl at the front desk to ask if that is my daughter screaming and she said yes. So I asked her why is she in agony back there and can I go back to see if she’s ok. She said with a straight face “no one can go back there”! I hear her screaming again so I threatened to call the cops. So she immediately got up and went to the back so of course I’m looking and trying to hear what she’s telling them. Next thing I know the dental assistant is trying to tell me that my daughter is ok. Clearly she wasn’t because she’s crying. I’m telling her she’s not ok and as I’m speaking with the dental assistant my daughter comes out crying unable to speak clearly very distraught and scared with her mouth numb she's drooling! She told me that he was hurting her and she told him to stop and the dental ads kept telling her she was fine as she was screaming and that the dentist kept stretching her mouth open. She had tears on her lips and tongue. The staff was treating us like we did something wrong, they were rude. The dentist NEVER came out to see me they pretty much just kicked us out and already had my copay refunded before I even asked for it. Wow! They are rude and insensitive! Do not go there!!! I am writing this after the cops and fire department were called and recommended that I take her to the ER to make sure that he didn’t dislocate my daughter’s jaw. On another note they were talking negatively about patients who were on the phone as well, I thought wow do they not know I am sitting right here!? Be careful!