Dr. Alexander Leonard London, MD

I had a fantastic experience with Dr. London today. His expertise and informative approach made me feel confident and well taken care of. The minimal waiting time was a pleasant surprise, and the entire staff was incredibly friendly and helpful. I highly recommend Dr. London and their team for anyone seeking top-notch medical care.

Dr London was pretty straight forward and was very helpful answering questions.

Very long wait time. He did follow up.

My wife and I both went to Dr. London. I had a feeling that I had something in my throat, so my primary care MD sent me to Dr. London to make sure that I didn't have anything in my neck or throat. Those tests were negative, but he told me I had GERD. He then asked me If I would participate in a voluntary study to check it. I specifically asked if there was an additional copay and I was told it was free. Now I was billed an additional $40.00 copay for the "so called" free study. Now the office staff insists that they always say that there is no copay until they file an insurance claim. It seems strange that I have been billed for this after my insurance refused to pay him at first until they got more information from him and based on the latest statement his billing had been reduced and he was paid based on a lower billing amount. Also my wife was assured that when she went to him for nasal drip, that I hearing test was part of her visit and there would be no additional charge, she has now been billed $65.00 for basically doing nothing. And since the room where hearing tests are usually performed had been damaged she was tested in a room that was not soundproof and she could hear noises from outside the room. She was told to take Claritin or something like it for the nasal drip, which is what our primary care MD told her. Her visit was a complete waste of time and money. Supposedly, his office is in the process of speaking to him about waving the copays, and of course he is not in the office today and we will have to wait until next week. Wait seems to be the key word here since you have to wait for an hour and a half to two hours for your appointment after arriving at the office. I would never recommend him. I can't help but feel we are seniors who are being unfairly treated! One more thing, when I went for the GERD study, the man who does the test was so mad that he wasn't told that we were waiting for him and he was late, that I suggested that we could cancel if he was that upset. I should have left when I was subjected to his terrible mood and anger.

I arrived for my first time appointment to see dr. London 10 mins early knowing there would be paperwork. Upon entering FOUR secretaries were seated at the desk. Dee handed me my paperwork while very coldly..and seeming annoyed to have to explain what she needed me to do, told me what to fill it out. I took my seat, filled it out, and then proceeded to wait in the waiting room for an hour and ten minutes. During that hour I had no choice but to listen to the four secretaries talk about nothing but personal stories while getting annoyed at having to break to greet an incoming patient. At one point dee started complaining about the dr asking her to do something and cursed out loud causing everyone in the waiting room to look. She then proceeded to call her nail salon and book an appointment. I am 25 years old, I curse like a sailor when out with my friends, HOWEVER, when at the dental office I work at, I act NOTHING short of professional accomodating to all patients of all ages and am courteous, so this came as a shock to me. was then called to a treatment room where I waited another 15 minutes. Upon entering dr. London seemed to want to do anything but be seeing me, due to his monotone speech & overall noncomforting bedside manner.

I went there once and will NEVER be back again! I got there early for my appointment time and still waited 1:45 minutes for my appoointment. I should have walked out. There were no emergencies. And certianly no apologies. The dr was cold and alloof, I was told by others in waiting room that there is always a very long wait. I was even told be someone working in the office that that wait was typical. They never got back to me with blood work results. I had to call them 2x. I was finally told the doctor would call me but someone else (non-doctor who knew very little) did. Save yourself a lot of aggrevation and avoid this place at all costs!!!!!!!!!

Wait was over 90 minutes poor bedside manner

After having several ear surgeries for Ear Choleostomas, (with a different doctor) I decided to find a different doctor and I found Dr. London. :-) I saw him in the Babylon, NY office, and h was VERY gentle, thorough, patient, and empathetic with my case. I was then brought in for a hearing exam, in which there was NO wait time.And then I had a private consult in his personal office after my visit. I would HIGHLY recommend this doctor and I hope this review helps people in choosing an AWESOME ENT.Thank you! Oh, and the staff was great too!

If you make it into the exam room after 2 hours ... congratulations! My AVERAGE wait time has always been between 1.5 - 2.5 hrs from my actual appointment time. Once you sign in, they have you wait in the waiting room if there is space left (there are only 9 seats). When they call you into the other exam/waiting room ... that's another .5 - 1 hour wait time. The front desk staff is friendly to your face but, in person, are very rude & condescending over the phone. I would highly recommend this doctor, but avoid his Babylon office location if you can.

Came in because I thought I had an ear infection, mainly because I had developed a lump in front of my right ear, alon with alot of itching and running of the ear. I told the dr. that the lump had just formed and began to continue down my jaw. He didn't see or feel it. He blew me off. Did a nice job on my ears with the wax and eczema but the following morning I woke up in severe pain, my ear was twice it's size and my jaw had a lump the size of an egg on it. How did he not see this. Thank god my general dr. was in that day. She diagnosed me as soon as she walked in the room, salivary gland infection. ENT-specialist? Didn't he go to school for such things. it cost me another co pay and a day out of work, I think he should have paid more attention to this, this was the main reason I came in.