Dr. Andrew Warren Hesseltine, MD

This dr was arrogant, didn’t want to see my records or listen to me. He humiliated me by saying I didn’t have sciatica- but that I had radiculopathy-??? does that tell you anything? Then, he said that I’ve tried everything and asked me what I wanted to do since he couldn’t help me. I suggested acupuncture. I would never refer anyone to him!

I'm not sure why there is such a discrepancy among the reviews, I can only state my own experience. I'm a chronic pain patient, thanks to a severe motor vehicle accident, several surgeries and stubborn lingering pain. I've been stable on a medication - Suboxone - for many years. It's labeled use is for drug addiction (to combat withdrawal symptoms and prevent heroin/opiate use). However, it is also used to manage chronic pain and side-effects are minimal. Dr. Hesseltine or a member of his professional staff provided excellent care for me and always addressed any concerns I had related to taking this drug as well as other options available for treatment. My chief laments about his practice are 1. Difficulty getting through to his office by telephone; 2. Difficulty with having telephone messages relayed and then answered; and 3. Long wait times in the office for my scheduled appointment. I don't know if those problems stem from being understaffed, overloaded or incompetence (the office personnel) and I think the lengthy waits may stem from overbooking. These issues could be resolved with proper oversight, but they do exist. Despite the drawbacks, I've benefited from the knowledge, expertise and compassion received from Dr. Hesseltine and his medical staff. If you can accept the drawbacks, you're going to the best pain management practice.

I have had such excellent results with Dr. Hesseltine, and his staff, where it has not been so with others. My spinal injections actually work. Dr. Hesseltine took the time and cared enough to do a metabolic panel to find out why certain medications that should have worked, did not, and to try to find what would help. Still on the journey, but at least here, I have hope.

I dont want said much the title speak for his self , men this is the worst doctors office i have been , the entyre staff ???? The providers sucks Aly shame of you Marina and few others not good ????

staff very mean

This Doctor is really unprofessional he does not like listening to patients the Staff is really Rude and unprofessional as well they always give you the run around they never take care of things. Will never go back!!

I think Dr. Hesseltine is the absolute Best in His Field!! But the person commiting on Linda as Very Rude, is completely correct!! I just never use her. I suggest Tim or Eric if you cannot meet with Dr. Hesseltine Himself! He did a trail surgery and a final surgery on my spine. The pain still exists but He helped me! If you want The Best in what He does, I would swear by Him!

Dr Hesseltine is a nice guy that has no clue how terribly his office staff performs. In the two years I was a patient nobody ever returned a phone call. On very rare occasions someone would answer the phone. Dr Hesseltine's staff is absolutely the rudest group of people I have ever encountered at any medical facility. They only do electronic Rx and I had nothing but problems which they always blamed on somebody else. I was assigned to a PA, Linda, perhaps the most annoying person in the entire office. By the time I left I had not seen the doctor in over a year.

I think that Dr. Hesseltine is a great doctor. He sure has helped me. His office staff is courteous and helpful and, for the most part, I have had no problems. His assistants are excellent.

Amazing facility great staff , great doctor and really understanding

I had a five minute session with one for the truly worst doctors I have had the misfortune t have to deal with. I went in hoping there might be procedures that could help my chronic migraines such as physical therapy. This doctor was as arrogant and demeaning as any doctor I have me, I all of 5 minutes he said, and I quote " I can't do anything for you", He said it twice. He was assuming I'm a drug addict trying to get my fix. He actually said I should go to Cleveland where he "learned" medicine, I was honestly NOT looking for opiod refills. I would cut off my right arm if I knew that would alleviate my pain, I was so optimistic going in and totally discouraged when coming out. Whatever you do, don't go to see these guys.

I understand how hard it is for people to get help with chronic pain and I also understand the doctors have to be very careful what they prescribe to certain patients. I wish most doctors could tell the difference between medication seeking and pain relief seeking. My chart would definitely make me look like a medicine seeker I have chronic pain that has yet to be diagnosed or has been misdiagnosed . Dr H kicked me to the curb because his coworkers were biased and he let it influence his judgement I was even told if anyone would take my pain seriously id have to go far away from that circle of doctors. Since then my anxiety has gone up I got severely depressed even suicidal because I don't want to be in pain anymore and I feel like every doctor I ever see will just label me and will never take my pain seriously because they think its in my head.

I enjoy the communication between my doctor and his patients. I am especially grateful for the treatment that I received from Dr. Hessletine. He helped relieve my pain, and now I can ride a bike and walk again. Again, thank you to Dr. Hessletine.

My overall experience with Dr. Hesseltine was wonderful. I would highly recommend him. However, my appointment was at 3:00 and was taken back at 3:35 and then waited an additional 50 minutes to be seen. That is the only complaint. Dr. Hesseltine is great and I feel that inspite of the wait, I would return.

Dr Hesseltine is a wonderful doctor. He really cares about his patients and takes pride in what he does and it is evident in each visit with him. Being a patient of Dr H has certainly helped me in my neck and back pain and I would recommend him to anyone who wants a doctor who spends time with you, who really cares about your personal needs and your ongoing pain. May God bless his work and allow him to be a blessing for others many years to come!

BEEN SEEING HIM FOR 6 YEARS MY HUSBAND 4 WOULD NOT SEE ANYONE ELSE HE HAS BEEN A NIGHT IN ARMOR! IF I HAD A DR. THAT TREATED ME AS BAD AS THE ONE OPINION SAY'S I WOULD HAVE HAD ENOUGH BRAINS TO NOT COME BACK.OR MAYBE YOU JUST LIKED THE MEDS?.

Dr Hesseltine always spends plenty of time to describe the problems to me and alternatives. I have never been happier with a physician.