Dr. James Douglas Neal, MD

My wife and I are exploring legal options against Dr. Neal and his staff. In particular his secretary Sandra, who has personally put my wife and unborn child at provable, medical risk. Despite our attempts at direct communication with him, Dr. Neal has silently stood by and allowed this to happen. We plan to sue for medical malpractice and medical negligence. We are looking to connect with others who have had an awful experience at Platinum Women's Health, with the aim of filing a group action suit. Please read on for details about our experience. Doctor Neal has delivered two of our babies. We started seeing him in 2014 and we always liked him, but we've had constant issues with the front staff being rude, snarky and condescending. We learned to tolerate their nastiness. We were on our third child with his office when my wife was dropped as their patient. Not by Dr. Neal himself, who we have been blocked from communicating with, but by his secretary Sandra, and his office manager Debbie. The circumstances are still unbelievable to us. On the day of our last [attempted] appointment, we arrived to find they had moved to a new location. Our appointment was set for 4 o'clock. We were on time, staring at the office door marquee that no longer displayed Dr. Neal's name. We called in confusion at 4:03pm. Sandra was her typical rude and condescending self and refused to give us the new address even though we kept asking for it. She instead placed us on an unannounced hold and came back on the line at 4:10 (after leaving us on hold for 7 minutes). She said we were now too late and had to reschedule. She had made us miss our cutoff and acted like it was our fault. We had to drive from Hemet and Sandra knew that...she knew we drove almost an hour for every visit. Instead of being a decent human being and apologizing with the correct address, she blocked us out of spite. Otherwise why be smug and unapologetic, as if we were at fault? We were polite the whole time. We drove home completely infuriated. We felt totally confused and powerless. Six weeks later we are still shellshocked. Sandra is dissociative and apparently damaged as a person, but I'm surprised that she can be so cavalier with the well-being of a fetus and get away with it. To add insult to injury, when we called to reschedule a week later (still agitated) Sandra (terminally unavoidable) gave us ANOTHER attitude and placed us on another long hold. We expected her to be disgusting towards us and she was. Eventually an equally dismissive Debbie came on the line and curtly told us that it had been "too long" since they had seen us, and we would have to find a new OBGYN. There was no empathy in her voice. Why would there be? They knew what they were doing. It wouldn't have been so long if they hadn't blocked us from going to our appointment, right? They didn't plan on seeing us again regardless. They just needed an excuse. Two weeks later we received a letter stating that we had missed 2 appointments (untrue) and not to miss another one. Debbie had already dropped us by the time we received that letter. They held it for 10 days before mailing so enough time would pass that they could use that as an excuse to drop us. So yeah, they were being spiteful, playing with my wife's life and my child's life with their childish pride. After calling endlessly, leaving messages, sending certified restricted letters directly to Dr. Neal (true), we have not heard back. The staff is stonewalling us, and most likely, sitting there snickering and laughing. We have witnessed on many occasions Sandra, Debbie and Rosie being rude to patients on the phone and then laughing and gossiping about it after hanging up, right in front of patients in the waiting area. We always "joked" about how this could be us one day. Little did we know. Honestly, we were hoping (naively) that Dr. Neal would contact us with an apology and an assurance that he had reprimanded his staff, and set an emergency appointment for us to come back in. Like I said, we're naive! He has chosen to ignore us. We finally did find a new OBGYN here in Hemet and now we have no choice but to deliver at Hemet Hospital, which is one of the worst ranked hospitals in the country. Personally I hold Sandra accountable for any complications that arise from this. My wife did not receive treatment for 6 weeks. Meanwhile, she's had stomach cramps and added stress while we have been chasing our tails. Did you know that an OBGYN cannot unilaterally end a pregnant woman's care without advanced written notice and without providing ample time to find a new provider? This is more strictly enforced if the patient is suffering from complications. This is compounded by the horrendous circumstances we've had to endure. There is a precedent for medical malpractice and medical negligence. If you've had an awful experience with Dr. Neal's office, contact us.

My wife and I are exploring legal options against Dr. Neal and his staff. In particular his secretary Sandra, who has personally put my wife and unborn child at provable, medical risk. Despite our attempts at direct communication with him, Dr. Neal has silently stood by and allowed this to happen. We plan to sue for medical malpractice and medical negligence. We are looking to connect with others who have had an awful experience at Platinum Women's Health, with the aim of filing a group action suit. Please read on for details about our experience. Doctor Neal has delivered two of our babies. We started seeing him in 2014 and we always liked him, but we've had constant issues with the front staff being rude, snarky and condescending. We learned to tolerate their nastiness. We were on our third child with his office when my wife was dropped as their patient. Not by Dr. Neal himself, who we have been blocked from communicating with, but by his secretary Sandra, and his office manager Debbie. The circumstances are still unbelievable to us. On the day of our last [attempted] appointment, we arrived to find they had moved to a new location. Our appointment was set for 4 o'clock. We were on time, staring at the office door marquee that no longer displayed Dr. Neal's name. We called in confusion at 4:03pm. Sandra was her typical rude and condescending self and refused to give us the new address even though we kept asking for it. She instead placed us on an unannounced hold and came back on the line at 4:10 (after leaving us on hold for 7 minutes). She said we were now too late and had to reschedule. She had made us miss our cutoff and acted like it was our fault. We had to drive from Hemet and Sandra knew that...she knew we drove almost an hour for every visit. Instead of being a decent human being and apologizing with the correct address, she blocked us out of spite. Otherwise why be smug and unapologetic, as if we were at fault? We were polite the whole time. We drove home completely infuriated. We felt totally confused and powerless. Six weeks later we are still shellshocked. Sandra is dissociative and apparently damaged as a person, but I'm surprised that she can be so cavalier with the well-being of a fetus and get away with it. To add insult to injury, when we called to reschedule a week later (still agitated) Sandra (terminally unavoidable) gave us ANOTHER attitude and placed us on another long hold. We expected her to be disgusting towards us and she was. Eventually an equally dismissive Debbie came on the line and curtly told us that it had been "too long" since they had seen us, and we would have to find a new OBGYN. There was no empathy in her voice. Why would there be? They knew what they were doing. It wouldn't have been so long if they hadn't blocked us from going to our appointment, right? They didn't plan on seeing us again regardless. They just needed an excuse. Two weeks later we received a letter stating that we had missed 2 appointments (untrue) and not to miss another one. Debbie had already dropped us by the time we received that letter. They held it for 10 days before mailing so enough time would pass that they could use that as an excuse to drop us. So yeah, they were being spiteful, playing with my wife's life and my child's life with their childish pride. After calling endlessly, leaving messages, sending certified restricted letters directly to Dr. Neal (true), we have not heard back. The staff is stonewalling us, and most likely, sitting there snickering and laughing. We have witnessed on many occasions Sandra, Debbie and Rosie being rude to patients on the phone and then laughing and gossiping about it after hanging up, right in front of patients in the waiting area. We always "joked" about how that could be us one day. Little did we know. Honestly, we were hoping (naively) that Dr. Neal would contact us with an apology and an assurance that he had reprimanded his staff, and set an emergency appointment for us to come back in. Like I said, we're naive! He has chosen to ignore us. We finally did find a new OBGYN here in Hemet and now we have no choice but to deliver at Hemet Hospital, which is one of the worst ranked hospitals in the country. Personally I hold Sandra accountable for any complications that arise from this. My wife did not receive treatment for 6 weeks. Meanwhile, she's had stomach cramps and added stress while we have been chasing our tails. Did you know that an OBGYN cannot unilaterally end a pregnant woman's care without advanced written notice and without providing ample time to find a new provider? This is more strictly enforced if the patient is suffering from complications. This is compounded by the horrendous circumstances we've had to endure. There is a precedent for medical malpractice and medical negligence. If you've had an awful experience with Dr. Neal's office, contact us.

I was in the emergency room 8 days after surgery from what the physician told me was a puncture wound to behind my bladder. I doubt that was a coincidence. Hmmmm..... There is no other way it would have got there. I was taken to the ER and had a case of e-coli so bad I thought I was going to die. Do your homework on this guy.

Best chiropractor I've ever had, in 35 yrs!

First off I like Dr Neal I was worry because he's so young as a doctor. He's always been upfront with me. The only thing I hate about this office is whenever I called to ask a question or check my appointment it was so hard to get anyone to pick up the phone. They lack phone service really bad. There was times I had to remind the nurse what needed to be done. So make sure you keep up what needs to be done. Or they might be behind with you on your check ups. Like for instance I had to remind them I was 37 weeks and they had to do a stop test. Another time I had to remind them to check my test I had to take for G-diabetes I'm about to get induce this weekend and I have never been induce so late as a G-diabetic I hope baby isn't too big. Oh another thing. They have two doctors office so you will have to bounce to other doctors office whenever they give you appointment one in menifee the other in Murrieta.

I can't say enough good comments about Dr. Neal and his entire staff. I have excellent experience with scheduling, office visits and Maria always makes me feel comfortable and provides me with knowledge on any questions I might have. The front desk is fantastic at greeting me and helpful with any needs I present to them. Most of all, I appreciate the care I receive from Dr. Neal! I cannot express how grateful I am to the whole team. Service is the best.

Dr. Neal is the best Dr. I have seen for my pregnancies. He is personal, caring, and always took care of my needs which was a lot with my Hyperemasis. Maria always showed care and concern for all my needs as well as answering questions and taking care of insurance. etc. No medical experience has ever been this wonderful for me! Thank you Dr. Neal, Maria, and all the staff at PWH.

Great office, friendly front desk and nurse. Awesome Dr. I have been to three other OBGYN's with my past pregnancies and I am glad I finally found one I love. I will be referring family and friends. Thanks for the great service.

I only gave 1 star because you can NOT rate him any lower. If you are over the age of 40 you will not be treated with any respect. If you lose a set of twins he tells you that he is going to do a D&C and a hysterectomy because you are too old to chase kids especially 4 and a half year olds. That you are too old to have kids.

I loved dr neil and even liked his nurse UNTIL we had to communicate on the phone she lost me. She was rude and talked to me like an idiot. I would say dr neil said blah blah she would say well he didn't put that in his chart so honestly is like it NEVER happened. To say the least I switched drs

My experience with Dr. Neal has been wonderful! He's an incredible provider. The office staff is very friendly and helpful especially the office manager Debbie.I would highly recommend this establishment and provider to others!

Long wait times, poor communication, the staff is rude and unprofessional. I waited in the exam room for one hour and had to call the receptionist from the room to tell her I think I was forgotten. Not once did a staff member tell me there was any reason for the dr to be running behind or poke their head in to say they haven't forgotten and he would be in shortly. After several calls to obtain lab results I had to contact Debbie, the office manager who gave them to me without hesitation. I am completly unsatisfied with everything about this office and will not be returning.

Dr. Neal is really great, very friendly and always helpful!

Dr. Neal is compassionate and caring. He takes as much time as you need with him, which is probably why there is a little wait to get in. He listens and seems genuinely concerned and wants to help.

When i was pregant in 2008 the front desk employees are rude. When i would making an appointment at desk they would write it down on a card the next month. i would come to my appointment and they would not want to take me because they would say my appointment was tommorrow so i would show them my card for the appointment and they would be upset that they had i try to fit me in. this happen 6 times in my pregency. i run daycare and i had to hirer an employee the days i went to the doctor and because of they mistakes i last money for days i had to reschudule. Also never be taken on time for my appointment Ive waited more then 45mins to over hour to be seen . Just last month i was 5 minitues late and they werent going to take me. I was upset because i walked in and i was the 2 patient waiting in the room. i still waiting for 35 mins in the waiting room and the nurse practioner was upset that i was late the girl in front of me that aws waiting had earler appointment. wowow they need new people and freindly people working their. but dr neal he is a great doctor

He listens, takes time to answer questions, seems truly caring, gentle exams, and his staff are professional, kind and wait time is minimal.

I was originally with another doctor in the practice when pregnant. At 16 weeks I found out I miscarried and he was the one on call at the hospital and ended up taking care of me as my original doctor was on vacation. He performed a d&c and was great at following up on my recovery. The only bad thing is he did not come out to talk to my husband after the surgery??? He called me early in the morning to follow up on some complications that had taken place during the night and said he would be there first thing to check up on me. His bedside manner is excellent and doesn't undermine your feelings and concerns. He is my doctor now.

Dr. Neal is very personable and easy to talk to. During my visits he is always patient, considerate, and not in a hurry. He answers questions clearly and offers his best medical and personal opinion. I was very comfortable with him.