Dr. Joseph Larkin Ratchford, MD

Very disappointed in the customer service with the staff and doctor. I had important paperwork that needed to be completed for a disability service for a my child. Paperwork was faxed twice and they still claim they don’t have it but also tell me that the doctor doesn’t want to complete the form because we are new to his office. This was faxed in the fall, I personally visited the office in Dec 2019 and had it faxed again, and left 2 or 3 voicemails over the last 2 weeks. I finally call and ask if the lady ever returns calls and was allowed to speak to her. This is when she tells me that she doesn’t have the paperwork (this will be the third time it is sent) and the eye dr needs to complete the form. I precede to tell her that all of her doctors are completing forms and we are waiting on this office to do their part. Her response she is “the doctor doesn’t want to do it”! Are you kidding me!!!! So you don’t return my calls to tell me this or ask for additional documentation? And you are really in the profession to help people? I think not!

My son used to go to Dr Ratchford when we paid cash and had better insurance. They will not take Georgia Peach Care for Kids. Does not bring in enough money as other insurance so he does not take. My son is not important enough. That extra dollar is more important. Sad affair