Dr Keith Richard Jackson

Don't expect the reception or front desk to care for you at this practice. I made an appointment for my mother-in-law several weeks in advance so that way she could get her hearing test done, see the doctor, and be fitted for hearing aids, all in one visit. This was the whole purpose of us waiting over two full weeks to see Dr. Keith. The confirmation voicemail that was left reminding us of our appointment wasn't even able to be understood it was such bad quality. After we were checked in and seen for the hearing test we were informed that we would not be continuing on to be fitted for hearing aids. This is a problem because I made arrangements to drive my mother-in-law to this appointment. The woman at the front desk said it wasn't her fault she wasn't the one who took the appointment. Well it is your client in front of you that requires care. It's not so simple for lots of people to get back and forth at any given time of the day on any given day of the week. Highly dissatisfied with client care at this practice. The woman at the desk kept saying repeatedly how busy they are. You all might be too busy for us to come back.

Dr. Jackson performed a septoplasty and nasal valve revision and the results after 10 days are outstanding! No pain whatsoever. He prepared me well in the pre-op phase so the post-op phase was a breeze. I highly recommend Dr. Jackson.

Doc spent 14 hours in surgery with me... developed new procedure for connecting throat sections to allow swallowing.

I am going back to Dr. Jackson, I am satisfied with his treatment

Awesome clinical knowledge and sinus surgery. I feel better than I have felt my whole life. I can breathe and had no complications. I am a Nurse Practitioner and he came highly recommended by physician friends.

Dr. Chacko put tubes in all 3 of my kids. Very nice and funny. Also kids did much better afterwards with no more antibiotics.

Dr. Jackson performed two small surgeries during the same operation. Removal of a fatty tissue deposit on my neck over the thyroid gland and corrected a deviated septum. There has been minimum pain and recovery has been as expected. I can easily recommend him.

I believed I had bad allergies my entire life and suffered from near-constant sinus infections. I thought the infections were caused by my "allergies".I had at least 10 rounds of antibiotics in 2010 for sinus infections, along with a smorgasboard of accompanying prescriptions which included nasal steroids, oral steroids, inhalers & cough medicines. I took so many prescriptions I can't even remember them all. I also took Zyrtec, Singulair, Sudafed, Mucinex, ibuprofen & sinus rinses daily to control symptoms. Nothing fixed my problems. I missed 12 weeks of work in 2010 due to sinus infections and complications. (I'm a workaholic and only miss work if I absolutely cannot function!)I knew that so many drugs in my body wasn't the answer and they weren't solving the problem.Dr. Jackson was the answer!I called the office in Spring 2011 based on a referral from my father (Dr. Diamond performed his life-saving cancer surgery years ago). The office staff at Northside ENT is one of the best I have ever encountered at a practice. Very friendly, accomodating & helpful. The staff is also very well-versed in navigating insurance plans & coverage.The staff helped me to arrange to see Dr. Chacko and Dr. Jackson on the same day for a CT scan of my sinuses (Dr. Jackson) and allergy testing (Dr. Chacko). Dr. Jackson wanted to investigate all potential causes of my problems before approaching the possibility of any surgery.Dr. Jackson has a good personality and sense of humor. You can tell within just a few minutes with him that he is an expert in his field.As it turns out, I didn't have any allergies which Dr. Chacko felt required his treatment! I thought "allergies" were the source of my life-long sinus problems, but that was not the case.By the time I left that day, Dr. Jackson was able to fully diagnose my problem and recommended sinus surgery for me. Apparently the structure of my sinuses did not give proper drainage, so bacteria would grow, causing infections. Dr. Jackson planned to remove all of the diseased tissue from all of my sinuses and improve the drainage.Again, working with the staff and Northside ENT was a dream in setting up my surgery. They went above & beyond in answering all of my questions and navigating insurance issues.I could not have imagined a better surgery experience. Sounds funny, I know, but everyone at the surgery center was great!Recovery was a breeze, which I attribute to Dr. Jackson's skill. I actually felt better during "recovery" than I did in the weeks before my surgery.Now that I've fully recovered, I feel as though I have a new life! It is wonderful and truly "life-changing" to not be so sick any more. In the end, my insurance did not pay for my surgery. They considered it "pre-existing" due to so many prior issues. I paid for all of my visits, scan and surgery myself. IT WAS WORTH EVERY PENNY. My only regret is that I did not see Dr. Jackson sooner!Dr. Jackson changes lives. He changed mine! My daughter seems to have similar issues that I had when I was her age (7). After my wonderful experience with Dr. Jackson, I will be taking her to see him as well!

I saw Dr. Jackson for snoring. He had told me about my sleep problems and set me up with a sleep study. He explained everything and was very nice.

dr.jackson was very nice when i met him. told me i had "jackson's disease" meaning i snore because i'm overweight which i think is true. i liked his humurous demeanor, and although he was joking, he did give me good advice

Dr. J is excellent.My daugther needed ear tubes and he got in in within the week and did the surgery right next door to the office which was extremely convenient. Very gentle and answered all my questions

I had a great experience at this doctor's office. The staff was excellent. He diagnosed my problem accurately. I didn't wait either time I was there and the rest of the staff was excellent as well!!

Dr. Jackson was great to see. Explained my sinus issues and also talked to me about reflux which i didn't realize can a cause that many throat issues

Dr.Jackson was very gentle and to the point with my daughter and ear infections. Made me feel confident about his recommendations and I'd go to him for any ear, nose throat issues.

Dr. JAckson has been taking care of my family for years. Has helped me with my kids ear infections as well as my own sore throat/tonsil issues. Great guy and i always feel good about the advice he gives me.

Dr.Jackson was great. He saw my daughter and took care of her ear issues and since seeing him (and he put tubes in), she's been doing markedly better. Very happy to find him

He is a horrible surgeon!!!!Do not go to him!

Dr. Keith Jackson performed a tonsillectomy and a septo/rhinoplasty on me by his recommendation. For my nose, I had an unusual amount of bruising, discomfort, and swelling for an excessive amount of time. In the year post-op, my nose was asymmetrical, and I had trouble breathing. It progressively got worse and looked worse over time. Dr. Jackson said nothing was wrong, but recommended another doctor if I wanted a second procedure. The second doc told me that the bridge of my nose had collapsed on top of my septum, was still deviated, and "s" shaped, completely leaning toward the left side of my face. My nose still doesn't look normal after a correctional surgery for my breathing and function. I wish had seen someone more professional to prevent all of the physical and emotional pain from the experience with Dr. Jackson. Also, his staff is TERRIBLE. They didn't give me proper surgical follow up instructions and Carol is really mean. In total, surgery actually cost me $10,000 to make it all go away.