Dr. Laura Jean Henseler, MD

Went to this doctor for 6-7 years. Shame on me. I waited an hour at least an hour every time. I always asked if the doctor was running on time and was always told yes only to yet again wait one hour. I finally came to my senses after waiting one hour and walked out without seeing the doctor. They do not return phone calls in a timely manner and seemed confused when calling for blood work results. One person will tell you yes they are in. Then a day layer the lad oh no not in. They are so incompetent It's a wonder to me how they still have a business

By all means, DON'T go to Dr. Henseler! She's condescending if you ask her questions, and although she keeps YOU waiting and waiting, and waiting, once she's in the room with you, she's in a hurry to get your appointment over and done with so she can be on to the next patient. Horrible.

I have been going to South County Hospital for 3 years now. My primary care doctor is FANTASTIC. He's super informative and takes the time to personally follow up with me versus having a random nurse call. However, this past week I started experiencing symptoms that were consistent with a UTI. Any woman who has ever had one know that the main symptom is stinging when urinating. I called in to make a same day appointment and was informed that my primary care doctor was on vacation and I could be seen by Dr. Henseler. After the unnecessary 30 minute wait (I was the ONLY one in the waiting room), i was brought in by the nurse who went through the motions of taking all of my vitals and asking why I was in to see the doctor, so j told her everything. She warned me that Dr. Henseler likes to take her sweet time, so to speed things up for me she had me do the urine sample early on. I waited another 15-20 minutes before Dr. Henseler decided to come see me and the very first thing that she asks is "so why are you in today? What symptoms have you been experiencing" and I thought to myself, "after making me wait all of this time, couldn't you have had the courtesy to read the nurses notes and have some idea of what's going on with me?" So I begin to explain (all over again) that what I have been experiencing is consistent with a UTI and before I could finish I was interrupted and in the most condescending voice I have ever heard she says to me "again, what are the SYMPTOMS you are having" so I broke everything down for her from start to finish. Then she tells me that my urine sample came back negative for any infection, so I ask what else it could be and so she asks if I am sexually active (which normally I am, but hadn't been since the symptoms started, I have been with the same person for 5 years and we still get checked every year) after I tell her yes, but not recently she blurts out "CHLAMYDIA" now you can imagine the shock I was unable to hide from my face. She starts to elaborate and say "a lot of the symptoms you have expressed leads me to believe it could be Chlamydia" so naturally I explain how it is highly unlikely and ask what else it could be, which seemed to annoy her, so she begins suggesting that I have a small urethra, so I ask if it is something that develops later in life, and she explains that I would have been that way all my life, and I begin to question her, saying "well if I had that would it sting every time I went pee my whole life" and she began to fumble her words and say the only way to really determine what it is, would be to do a pelvic exam, at this point I've been insulted, mislead, misdiagnosed, and have had my time completely wasted so I declined. Also questioning whether she is even qualifies to perform pelvic exams on a whim (my understanding is that is what gynecologists are for) so at the end of everything I explain again "I came in because I believed I had a serious infection, and know that I am in pain, so I was hoping to get some sort of antibiotic to flush my system and properly take care of my infection, but you're telling me you don't think there is anything wrong with me and therefore you will not research further or prescribe me anything for the pain?" Her response was a shrug of the shoulders and "it really could be chlamydia but we will never know unless you have a pelvic exam, in the mean time I can refer you to a urinologist" in summary, Dr. Henseler took 2 hours of my time to leave me more worried and confused than when I walked in the door. Needless to say I'm writing this from the emergency room where they chose to research further by taking blood samples, x days and ultr sounds and I have unfortunately have gallbladder stones. Dr. Henseler simply did not WANT to help me so she didn't. I have NEVER encountered such an apathetic doctor in my adult life. I will NEVER see her again under ANY circumstances. I'm writing this review as someone who genuinely cares about other people, please save your frustration and time and DO NOT see Dr. Henseler. I'm afraid you will leave highly disappointed.

Bluntly put, I am seeking another primary care physician. I began going to Dr. Henseler back in 2012. Some of my visits with her were overall OK, but most were, I feel, just simply because she wanted my co-payment and to be able to bill my insurance company for an unnecessary visit. I have been on the same medication now since 2001 for anxiety. It is something that I will likely need to take for the rest of my life. Well, Dr. Henseler wanted to "adjust" my dosage, which was determined to be a mistake, so she agreed after attempting to adjust my dosage that I just need to stay on the 20mg. per day. Well, EVERY SINGLE TIME I have needed Dr. authorization to refill this prescription, WITHOUT FAIL her "nurse" will tell me that Dr. Henseler will NOT refill it for me unless I make an appointment to see her! WHAT??? Why in the world does she need to see me first? It's already been determined I'm on the correct dosage! Or, her so-called "nurse" who is definitely not the most efficient person for SURE has dropped the ball with my prescription by sending it to the WRONG pharmacy on more than one occasion, will say the she will refill the medication FOR NOW, but within 30 days, I need to see Dr. Henseler. This to me is ridiculous, and perhaps even bordering on unethical. When I do see her, she walks in the room without having a clue as to why I am there, and will ask me why I'm here. Seriously? Don't you read my chart? Don't you make notes? Anyway, I'm getting a little tired of "doing this dance" with her, and I'm done. Let somebody else help to put her kids through college and Catholic Schools. I DO NOT RECOMMEND this doctor AT ALL!

I have been seeing Dr. Henseler for maybe 3 years now. Simply said, the wait is about 40-45 minutes every single time weather it is a previously scheduled appt or same day.. She does not listen to what you are telling her, she does not review your file before coming in the room and never has a clue what is going on or what happened at previous appointments.. She is so quick to blame everything on anxiety and she contradicts everything. Find another doctor. I once saw another one of the women doctors in the office and thought she was fantastic, she was such a breath of fresh air compared to Dr. Henseler. I do not recommend! Some doctors are in it to help people and some are just in it for the money and are just trying to get through the day.. I'm sure you could guess what type i think she is.. Also, every time i try to get in, she is either out, it is her day off or she is leaving early... On a better note, the staff is great and the office is nice. comfortable and has a small table with books for kids.

I actually had to leave Dr. Henseller's office the other day before I was even able to be seen by her for a follow-up appointment, because the wait was SO LONG! I mean, our time is valuable too, right? Anyway, I also keep getting calls from her office (recording) that tell me I have an appointment at a certain time on a certain day, which is INCORRECT! I just had to complain about this again..........today! Office staff is nice enough, but to put it bluntly, they are not the "brightest bulbs in the box." I mean, if you have to change your appointment, why don't they take out the original time you had, THEN put you in the new day/time, like every other office does! That's why I keep getting called for appointment day/times that I don't have. I also don't think that Dr. Henseller checked through my medical records from my previous doctor before she started changing my medications and dosages. She is very nice, but truthfully, once my follow-up appointment with her is done, I'm going to another doctor, and I've already started looking around. Overall, I'm not impressed.

waited all day to get an appt with nurse practitioner, then waited over 50 minutes at appt time until she came in. Initial nurse was rude, stood fiddling with thermostat in hall instead of showing me to the room. NP also rude, rushed exam and then no treatment for my ear infection.

I felt she has to many people to see... she did not connect with me and brushed of how I was feeling. I have seen her twice and I actively looking for another Doctor at this time.

Dr. Henseler really cares. Unlike other doctors she spends a great deal of time talking with the patient. Most doctors rush me in and out--Dr. Henseler doesn't. She answers all of my questions and doesnt make me feel like I'm one of thousands. The office is easy to get to and the staff treated me well. I've already told my friends to switch to Dr Henseler.

Getting an appointment with this doctor is a torturous nightmare. the staff clearly have it in for men, so its' best if your wife calls, they hate men. If you try to call them, they do NOT return calls in a timely manner. They do not tolerate changing appointments and play the "I'm doing you a BIG favor, if they do so"...and if you need something are late, they SEND YOU AWAY. this just happened to me. I jsut wanted a crummy prescription for an infection, but noooo, I was late, though I called several times and begged the staff to work with me. this is arrogance. pure and simple. if this is what you want go here. they're fired!