Dr. Lois Ethel M Townshend, MD

Waited over 2 months for an appointment for my daughter to be checked when she was experiencing extreme light sensitivity. When we went to the appointment, we waited a half hour and had not even been called into an office yet. There were others in the waiting room who had waited much longer. We had to leave and the office staff commented that Dr. Townsend is always like this, very late with appointments and that she gets lots of emergencies that delay appointments. I told them that if it were always like this, then she is overbooking appointments. They said I should have asked for a different doctor since this was just a well check up. I had told them that my daughter was having painful light sensitivity when I scheduled - it was certainly not a well checkup. Am now looking for another doctor.

While technicians do most of the preliminary testing, etc., Dr. Townsend does explain the results. She answers questions thoroughly.

Dr. Townshend is compassionate & intelligent. She has been wonderful for all the years my family has been a patient of hers.

Dr Townshend scheduled my cataract operation and when I got to pre-op I commented that I would be so happy to not have to live with astigmatism from now on. The nurse said that this procedure would only correct astigmatism if it was using a Toric lens and that was not what the doctor had scheduled. When I asked why I was told the Toric lens cost more and I would have to pay the difference. Clearly I was in shock because that was a huge reason for doing this operation and Dr Townshend had completely ignored my wishes. During examinations she was very short and would not discuss anything in detail. If I had not asked the nurse before surgery I would have had a procedure I didn't want. I got up and left. Outrageous. Self centered Doctor. Shamefull. And reading her review so am not alone. If possible I would give less than one star.

After moving to the area 2 yrs ago I started seeing Dr. Townshed. During an exam she noticed scar tissue in my left eye and told me of a surgery that could be done. After trying drops for 3 months she told me to come in if it didn't work to schedule surger. Could not get follow up apt so at 5 months finally saw her and she never paid attention to why I was there, charged another co payment prescribed more drops and told "Oh Sorry try for 1 month if not working we will schedule surgery" Finally got surgery scheduled had to wait 2 months, had it schdueld day after my birthday, changed my own vacation, got coverage for my kids as I am a widow, cleared time off with job. All trying to get this done while buying a home. I get a call the day before surgery, after receiving the confirmation call from hospital confirming, after going to my primary and paying co-pay for pre-clearance. "We are so sorry but Dr. Townshed is going on vacation next week and will have to cancel your surgery". Less than 24 hrs notice! The staff person who had to make this call got the brunt of my anger and was trying to do what she could to help. I insisted that Dr. Townshed call me personally and when she did she was very light hearted about the terrible mix up. The staff person told me that the vacation was not in the books when I scheduled and that the Dr. just looked at her schedule yesterday. But the Dr was very clear that it was the staff's fault. I find this EXTREMELY unprofessional. In a few months I will not have insurance and now have to start from scratch. I so hope the dear Dr. has a great vacation, far be it for me or any other patient cause her any disruption in her life.

I read these reviews before seeing Dr.Townshend I didn't see many stars, but thought I would see for myself.. I had to write and let you know how WONDERFUL my experience was from making appointment's scheduling surgery, to the surgery itself. Everything was explained, everyone was pleasant and professional. I would recommend Dr. Townshend to everyone and she did a great job on my surgery I am very pleased. Thanks to Everyone at Dr. Townshend Office

I have never encountered such a rude and rushed physician. My family will never return.

I have recently begun to see Dr. Townshend for a problem with my vision diagnosed elsewhere. I have never had a negative experience with my previous eye doctor, but I often found myself leaving appointments confused. I saw Dr. Townshend for a second opinion, and the difference was amazing. She explained exactly why I was having trouble with my vision, even drawing me a diagram so I could see the problem for myself. She didn't overwhelm me with technical details or talk down to me like I couldn't understand what she was saying. She was just really friendly and down-to-earth, and I ended up feeling like I now understand exactly what the problem is and what to do about it, and feeling way more relaxed about the whole situation. I just thought I'd post in a few places to say I had a great experience and I will definitely be switching to Dr. Townshend.

I would not recommend this doctor. She made the issues I was having with my eyes seem like no big deal. Rushed through my consultation and told me I had little baby cataracts and for me to come back in 4 months to see how they have progressed. I decided to get a second opinion and was told my right eye is stage 3 and the left eye is stage 4 cataracts. I will be having surgery soon to have them removed.

This practice will fit as many patients in a day as they can. Her assistant will do the exam and she'll spend only a few minutes with you. She never even touched my son. I didn't trust her opinion and went for a second opinion.

I would not recommend making an appointment with this practice. The office staff is unprofessional and not knowledgeable to make recommendations. The doctors are too busy to spend the time to make an accurate diagnosis and do not have the time to follow with medical concerns.

Dr lois Townsend has been my sons eye dr since he was 2 yrs old. yes I have had to wait for a long period of time for his appointments at times but it is well worth the wait. She is one of the best dr's I have ever brought any of my children too. My son is now 14 and he is able to wear contacts with strabismus something I never thought possible. You would be very lucky to have a dr like her.

i took my 5 year old grandson to see dr Townsend and in short we are findind a new doctor. We had an awful experience she was rude and acted as though she didnt have the time to spend with us. my Husband attempted to ask her many questions regarding the results of our grandsons testing and she brushed hjim off as though he didnt have a right to ask. We walked out of the appointment with many unanswered questions. I would not recomend her to anyone she has a terrible bedside manner.

This doctor spent all of 10 minutes with myself and my 8 year-pld daughter. Her assistant(?) did all of the testing. She never introduced herself to me nor did the doctor. The assistant said the doctor would explain the results of the testing done, however, all she did was write a script and then said she's see us in a year. I had to stop her long enough to ask some questions or else she would've left the room. I am even unclear which eye has what vision as she didn't even explain that part to me. I had to take her script to my eye doctor and he explained all of the numbers to me. I called my pediatrician's office and gave them my complaint as this is the doctor that they recommend for children. Horrible bedside manner with adults and children!