Dr Michelle Welch

I was a few minutes early for my appointment. I waited about 20 minutes past the appointment time to be called back to the exam room area. Then they left me sitting there for almost an hour before the doctor came in. It wouldn't have been as bad as it was if someone from the staff had just stepped in after 15 minutes and let me know the length of the wait or if there was an emergency. This is not an unreasonable request. It's not good customer service to let patients wait that long without some type of interaction. And, this is not the first time it has happened to me!

I went to this office for first time today, and was highly impressed. I saw the nurse practitioner, and she gave my whole body a checking over for skin problems, treated several on my face, then prescribed a topical med that was not available in Lexington, and its coming to me from Anderson, SC.

First timer there, waited 1 hour 5 mins before walking straight out the door (didn't see any " doctor" ) It's a shame these people don't value your time but you must value theirs and be on time for your appointment. Do not recommend (unless you have all day to do nothing but wait, actually wouldn't recommend them if you did).

Started going to De. Welch about 3 years ago. She and her staff are excellent and caring. I'm not sure on the other reviewers but I've never had an excessive wait.

knowledgeable, thorough, great manner

Dr. Welch is great at what she does but poor scheduling issues. This made my 2nd time I had to wait for over an hour. Last visit they offered a FREE Facial told them no thanks.Today I left because they called me back and I waited in that room for at least an hour not seeing the doctor. Decided to leave since my time is very important also.

I was a patient of Dr. Welch for years, always excessive wait times. My last appointment was for 850 am as I was in the room waiting for her I opened the door to see when I would be seen because it was now 0950 am, Dr. Welch was in the hall speaking with a representative of some products etc. So of course I was irritated when she entered the room and said how busy she was with the "many" cancer patients she has seen this morning. (If your office opens at 8 and my appointment is for 850 how many patients were scheduled?) When I asked her this she said that had nothing to do with it and she "wasn't dealing with this today, and suggested another dermatologist. As I was leaving the office I turned and said you were dealing with products not patients and of coarse she denied this. This from a Dr that I had been seeing for years.

I have been a patient for a long time..all of a sudden I can't get anyone to answer or return my calls . I have gone by the bussiness, cars are there but door locked and no one will answer the door. I loved her..she was a great Dr. But feel of she cares about her patients we would have received an email or call as to what is going on.

30 minutes early she got to me 2hours after my appointment.

Horrible experience is an understatement!!! Lack of concern and care for patient issues. Terrible bedside manner, both dr. and nurse. More concerned with typing than taking care of medical issues. Could care less about explaining anything. Checkout staff appear miserable and are rude. Definitely not what I expected and no patient deserves to be treated the way that I was. I let them know about my concerns with how they do business and told them I didn't want to come back if this is how they care for patients. They said ok. No eye contact. No compassion. No let's work this out. Zero anything. Like talking to a robot.

Every appointment is over an hour wait. Always overbooked.

Horrible... Needs better scheduling staff or she needs better time management. There are more specialist than her and now off to see a new doctor. Thanks for wasting my time.

If you can ever actually see Dr. Welch, she is proficient and caring. The problem is you may expect to see her and instead see a nurse practitioner. That's OK but I want to know who I'm seeing before I go. Also, at this time, I have had an appt. cancelled 4 times. Today my appt was at 10:30 and it was cancelled at 9:30. I will find another Doctor who doesn't have so many personal problems that interrupt her practice..

I was seeing dr g she is no longer at the practice i seen dr welch loved her..Only problem i had was rxs was to be called in on that mon when i had my appt by tues i still had not been called in. i made 4 calls on tues to the ofc i got one call back right at closing my phone did not ring so i missed the call..Called back the next day twice still no call back..Called back on thurs a guy that answered the phone said they called it into my pharm so i called walgreens again she said insurance was saying it was to early to be filled that i filled it on mon..So i spent half a day calling around town to find out where they called the rxs into finaly found it at walmart ..So as of thurs night still never got a call from the nurse..They made a mistake called it into the wrong pharm so instead of just saying that they just avoid you..I should not had to call all these pharm to find out where they called the meds in to..I guess they found out they made the mistake and called it in to walgreens which could not fill it because of the mistake done with my rant..

Took forever

I first saw Dr. Welch when I was in high school, right around when she first opened her practice in 2005-2006. I was referred to her for severe cystic acne primarily on my face. I was prescribed expensive name brand antibiotics and topicals that cost my parents $100s of dollars a month. The wait times back then were terrible, on average an hour after appointment time. I then had a mole removed by Dr. Welch with no problems. I was then scheduled to have two more removed. When I arrived to have the other two removed, her Physician's Assistant at the time, Michele Evans, removed the two moles and I noticed she was cutting a lot more then the first one I had. Fast forward two months, the "removed" moles didn't heal and hurt every day. I returned and Dr. Welch said I now needed a SURGEON to remove more. She also told me she was turning my FUTURE care over to the PA since my case was so important, So now I had to go to Southern Surgical to have two long scars and a surgery on my back at 19, because she let her idiot PA do her job for her and didn't do it herself. And then the audacity to turn my care over to her butcher PA?!?! Great care Dr. Welch! I now go to Columbia Skin Clinic and have been for almost eight years where only physicians do such procedures. I will always have Dr. Welch and her "brilliant" PA Michelle Evans to thank for these disfiguring back scars!

6 weeks to visit, sat for 2 hours in office for dr. to come in. then she was in room at most 6 minutes. then failed to call in medication. once they did next day it was same medicine I have been taking for 6 months with no results. then nurse insisted what we heard, my wife and I both in room, was not what the doctor told us. she said she would order a stronger medicine but it was same thing I have already taken. nurse was all but rude and did not call me a liar but close to it. I will NEVER return to her and will NEVER recommend her. since then I researched her and have found quite a few people locally who told me DONT go to her. She had about as much bed side manor as a stray cat. She spent more time trying to figure out if she had met my wife before than looking at my rash. When I turned around to put on my shirt she had already walked out the door and I never got to ask any questions. they promised some literature for my condition then we were rushed out check out with nothing in hand at all. A very unproffesioanal staff and very poor follow up.

I have been a patient of Dr. Welch since she came to Lexington. I was very pleased with her services. However, after she moved in the new building, my first visit there was a TV presentation in the waiting room which indicated she was hospitalized. I was seen by an older gentlemen that day and he seemed to have no clue why I was there. Was there because Dr. Welch told me to come back in so many months. Next time I went back, I saw the same doctor with no explanation as to the whereabouts of Dr. Welch. When I paid the next appt. I was asked if I would mind seeing the NP and I agreed. Today, I again saw the NP. There was a sign at check-in indicating the NP was in the office today and if anyone objected to seeing the NP, they could reschedule. When checking out I overheard receptionist explain that Dr. Welch had a family emergency and had to leave the office. I did not receive a phone call or text indicating that Dr. Welch would not be available today and apparently the others did not either. This is the fourth visit that I have not seen her nor was I ever notified she would not be in the office. Something fishy is going on and I'm looking for a new dermatologist.

I truly am appreciative of the care and concern I received at my dermatology visit with Dr Welch. Great staff and nice facility. Compassionate and kind. Thorough exam and explanation of my diagnosis and treatment. Thank you. I would recommend Dr welch to my friends and family

I thought it was just my bad luck with this dr, first my schedule was rescheduled twice 15 min before my appt, then I had to wait an hour at the hall way of the building. When I asked if I had to wait any longer, I was answers rudely and the dr said she had others patients to take care. Then 15 min later I was told by the receptionist that the dr told her to tell me to find another dr. I just realized there are other comments from other had the exact same experience. I don't care how good this dr think she is, that is wrong attitude toward patients, being a dr is to care and help, not to pick and choose your patients. I wonder if this is even legal to do in the med field! Someone in the board need to take a look to this.