Dr. Olivia Smith-Blackwell, MD

No one likes going to the Doctor. But when I started going to Meadow Family Medicine, I felt like, for the first time in 54 years, that I found my home Dr. Smith Blackwell is the most personable Doctor I ever met. She really cares. She talks to you as if she has known you forever. Touches on more than medical. She talks with you about your feeling, your thoughts, your life. The entire staff is beyond amazing. My only negative is...I wish I found them sooner!

The office staff is very friendly. Never had an issue with them. The Dr is also very nice and always explains what she is giving me and some side effects. The NP is also great she took time with me and when I had ongoing issue she called to check on me. I don’t have insurance and never did they have me coming back to get money. I would recommend this office to anyone.

If I could leave ZERO stars I would. Dr SB was my mother's pc doctor and is absolutely the worst excuse for a healthcare provider-please do not take any elderly patients to her. She was condescending and didn't even listen to my mom's responses; she talked right over her. That is why I went to every appt. You may wonder why we did not change doctors, but my mom was 89 and her generation of patients do not "question" drs. Dr. SB is more interested in having her patients come to the office for EVERY conceivable reason to charge that office visit/$, when so many questions/issues could be handled easily over the phone. The 1 incident that clearly exhibits this lack of care: my mom had back surgery, was in rehab for 4 wks and was released. We needed DrSB approval for ins coverage for VNA home visits; which could have been done over the phone. She made my 89yr old mom come into her office, denied VNA AND my mom caught the flu while there. It took me 3 wks to appeal and have VNA come--EVIL

Always going the extra mile .Dr. Smith-Blackwell one of the few doctors left that actually takes the time to listen to your concerns and treat you as a person not a paycheck the staff has always been great.

I have been treated kindly and respectfully by staff and doctor and PA. Dr. Bkackwell is personable and caring g.

I loved going to her but I changed doctors a few years back due to her rude office staff I cancelled ONE appt and got a letter from staff saying if I continued to cancel I would be taken off their patient list!. I then said fine take me o ff.Wanted to write Dr.to let her know about this but figured staff would intercept and throw it out

Very condescending when they speak to you. There are two ladies on the staff that are very pleasant, the rest of them need to get trained on how to speak to people.

What a wonderful office and Great Staff. Such professionalism. My medical needs are always addressed with great quality. Glad to be a patient.

This is the most unprofessional, rude, condescending Office I have ever been to. The Dr is a rude insensitive woman who unless you're visibly dying will tell you there's nothing wrong. The office manager Joan is the rudest, most in your face, aggressive woman I have ever met. I have never been treated worse than at this office. Do not go here!

I have been going to this doctor for many years now. I see her and her PA in a timely manner. I they both spend a lot of time with me and my husband. They are very knowledgeable and smart. I have every confidence in them.I am always treated nicely by her staff. They are cordial and friendly always.

I have recently switched to Dr. Blackwell on the recommendation of my neurologist. I really am so pleased with her as well as her staff. I'm no young spring chicken and some might say set in my ways. However, it was so refreshing to have a doctor really take an interest in me and gave me all the time I needed history, problems and a plan for my medical health.

I had my first aprofessional with Dr. Smith-Blackwell & I am 100% impressed. Nurse Cheryl is professional & kind hearted. The office staff, very professional & helpful. Dr. Smith-Blackwell is thorough, competent & professional. I truly appreciated her warmth & sense of humor today.

Olivia treated me for mono. i needed a letter for my college sports asking for a few basics: diagnosis, dates of treatment, recovery time. the nasty staff played all kinds of games, telling me i needed a form, not a letter. i had to fax them (they won't give email address) the proof that i needed a letter. even still, when they got it they refused to write this brief letter saying i hadn't been there in too long a time, even though i only needed the letter to refer to the time i was treated, claiming the doctor's license could be affected. absolutely ridiculous and not true. the witches in this office are evil morons on some kind of a sick power trip. i'm not done, though. these witches have to be reported and reigned in. i've reported them to OPMC, Office of Professional Misconduct, the Patient Advocate for all hospitals she's affiliated with and am now preparing my letters to the CEOs to all hospitals she's affiliated with. I suggest anyone who's been or is currently being abused by Olivia's staff do the same. The awful staff has apparently behaved this way without being held accountable for far too long, (judging my this site's reviews and Google reviews) which only makes them worse and more abusive. you don't have to take it. there are professional ethics that must be abided by. if you've been one of their victims, report them to OPMC and all hospitals that Olivia is affiliated with, which are Kenmore Mercy, Niagara Memorial Medical Center and Kaleida. there's power in numbers. take the time. do it.

I called this a.m.(was not feeling well)that got me in this a.m.and the staff could not have been any nicer!

Fantastic Doctor, seems very up to date , very thorough and sympathetic to patient. Spends more time with you than any doctor I have ever seen!

The RUDEST office I have EVER been to!!! If you are a smoker, they will probably tell you that you that you have emphazema, just like they did to me (just to scare you).

I have had no negative experiences as of yet

Dr. Smith Blackwell is a knowledgeable and caring doctor, but do not say anything to or about her daughter who works there. Her daughter can do no wrong. Her daughter can demand co pays from you without telling you why you owe the money. The daughter can tell you, "No matter what you still gotta pay!" Without giving you an explanation for the fee, and if you complain to the daughter about this, Dr, Blackwell will have your head on a platter. And it will be your fault because you inquired about why you owe money when you paid all of your co pays at time of service. Then if you decide you do not want to remain a patient of Dr. Blackwell's, she will cancel out all of your prescription refills at your pharmacy without giving you any warning. Now, I am left with no metformen, ramiprilm, nexium, atorivastatin, etc. And my former Dr, (Blackwell) could have been kind enough to leave those refills in the system untill I can finish working out the kinks with my new Doctor. It just seems like she exacted revenge on me because I left her as a patient because I would not allow her teenie bopper daughter to mistreat me. All I can say is to any future patients is BEWARE of this Doctor! This is pure EVIL! I could go into a coma without my Metformin and this Doctor could careless! Thank you Doctor Olivia Smith Blackwell, you are the Best! Also, her staff is the most unfriendly, meanest group of ladies I have ever seen in my life! I am so glad to be gone and I will not look back. Now I have to figure out how to get my meds with this new doc who is moving kind of slow. Stay away from Dr. Olivia Blackwell!

Staff was rude and Dr. Smith-Blackwell was very unknowledgable in my opinion. I'm a clinical pharmacist and have a background with medications. The staff would argue with me stating "well she graduated from medical school". Tried to start me on bupropion for anxiety, this mediation is known to cause anxiety and should NOT be used to treat anxiety. Then she started me on buspirone for anxiety but told me to take the medication as needed, this medication needs to be taken on a regular basis as it takes a while to build up in your body. Would never go back or recommend to anyone.

Never have I heard from anyone that had or have had such bad experiences with the hired help as this doctor has. The receptionist in the main window has no personality at all & shouldn't even be involved in customer contact. Even Walmart would have a hard time keeping her for a front door greeter job. Un co-operative beyond belief. Does your current doctor's receptionists say no to any reasonable requests? Ask them if they would call a prescription into your pharmacy. Nope, you will have to come in for a written script. Don't even try to ask why.Or you have an immediate health care problem and they suggest that you head to the emergency room of your nearest hospital. Don't even ask them to call that emergency room to give them a heads up & the reason why we might be heading that way because that's not what we do. And the first thing you hear after signing in for your appoinment is: you got your co-pay? No greeting - nothing. My wife's on a needed prescription heart medication. She totally forgot about a follow up blood pressure appointment that was needed(?) after a mandatory quarterly visit ordered by Dr. Olivia. Yep,be prepared to go for 4 complete blood tests plus 4 visits to her office per year if you want to remain a patient. Overkill, in our opinion. Well anyway,they refused to renew my wife's script because of that forgotten check-up. Her heart doctor was upset & he asked his receptionist to call in the prescription for her, the way a proper doctor's office should be. Next up - our insurance changed the way we can get our prescriptions filled.We have to have our doctor's office call or fax them over to Medco. When we called & asked the receptionist to please do so we were told "no, Medco will have to fax over a request for those prescriptions first"???Lastly, do not get sick and need to see Olivia on the weekends. The office is closed on Friday,Saturday & Sunday. We have since changed doctor's and boy - we should've done that years ago! Our new receptionist that we see every year now,unless we have a problem,actually smiles & says Hi,how are you today? We'll call & take care of the new scripts right now for you. Have a great day!