Dr. Paul Martin Chlpka, MD

Nobody ever answers the phone. The machine asks you to leave a message, then you just cross your fingers that they’ll eventually call you back. Don’t hold your breath. This is annoying when you’re trying to make a routine checkup, but it’s beyond infuriating when you have a potentially serious issue with your child and can’t get anyone on the phone. Which is exactly what I went through yesterday. My child woke up with a bad rash. Naturally, we immediately called the Dr. Chlpka’s office. Of course, we have to leave a message. An hour goes by. Two hours. Nothing. So I start calling repeatedly. Maybe ten times, with no answer. I leave another message. Nothing. Instead of pressing 1, as it instructed me to, I pressed 3, which took me to an operator. I told the operator my situation, and she said there were no nurses available, but she’d put a note on their desk with my name and number on it and they’ll call me ASAP. An hour later, after still not receiving a call, I start calling back, and I get to the operator again. By this time my concern for my child has grown, as has my frustration for this office’s unresponsive carelessness. I express my frustration to the operator and explain that I’ll be finding a new doctor for my family, and just like that, all of a sudden a nurse becomes available immediately transferred to a male nurse. I explain my concern for my child and he gives me a phone number and tell me to text photos of my child’s rash to it and they’ll (you guessed it) call me back. So I send them photos and an hour or so later, some lady calls back and says they don’t know what it but they’ll call in a prescription lotion to be picked up soon. I told them that I’d pick up the prescription and I’d never return to their office again because the way that they conduct business is unacceptable. The lady responded with “Okay well I don’t know what you want me to do for you. If there aren’t any nurses available, then there’s nobody to answer the phone.” So I wait a few hours, take a trip to the pharmacy to get the medication, and the pharmacist reports that nobody from Dr. Chplka’s office has called in a prescription. Needless to say, never again. The hunt for a new doctor’s office has begun. Do yourself and your children’s wellbeing a favor and STAY AWAY FROM THIS CARELESS, UNRESPONSIVE, NEGLIGENT office. The fact that nobody answers the phone is completely unacceptable in any business, especially a doctor’s office. The fact that they said they were going to call in a prescription and didn’t means one of two things. Either she forgot to, which is unacceptable. Or, she purposefully didn’t call it in after I expressed my dissatisfaction, which is beyond unacceptable. I will forever make sure that I send everyone I can away from Dr. Chlpka’s office. Also, of the dozen or so times having to go to the office, not once have I seen Dr. Chlpka there, which I find very odd. The old pediatrician (before I moved here) was present at every single appointment. And not once did a phone call go unanswered. Dr. Chlpka’s office appears to have no standards.

Dr Chlpka and his entire staff are amazing he is a great advocate for his patients and is never in a rush he talks to my daughter and includes her in all decisions she has seen him since birth and she is 10 now he is the only one I trust my kids with

As another reviewer said, this doctor is arrogant and rude and has no qualms lecturing parents as though they're naughty children for not agreeing with his recommendations. He made an uncalled-for derogatory comment about our assumed financial status and was fully condescending. He also smooches all over the baby at each visit, which I find disturbing and unprofessional. We will not see him again.

I really like Dr. Chlpka. He is great with children and very thorough. The wait time at Helping Hands is too long. I have an infant and a toddler, and waiting for an hour in the exam room is ridiculously long for them.

My kids love dr chlpka. He make them so comfortable with his silliness. He once played Legos with my son while diagnosing him.

This office is wonderful!!! I've been taking my 3 kids there for years. Dr. Chlpka and staff have only the best interest of children in mind. The previous post is defaming and not true at all.

This man should be working with adults, not kids. He is one of the most arrogant individuals in the professions...thinks he is a god. Wait time is ridiculous as they try to farm as many kids in as possible to make as much money as they can. DO NOT TAKE YOUR KIDS HERE.

All of the staff are so kind to my family. I feel as if I am not the only person concerned for my son's well-being; they are also!! I receive prompt call-backs and always have my questions answered.