Dr. Rebecca Torres, MD

Fue la peor experiencia, si tienes aseguranza no te dan citas inmediatamente, debes esperar dos meses, si pagas cash entonces te atienden inmediatamente Si pides una cita llegas 15 minutos antes, y te hacen esperar dos horas, la falta de profesionalismo es evidente, te dejan esperando en un cuarto casi 1 hora, nunca mas regresaría a este lugar, no son profesionales.

Rebecca Torres is the absolute worst practice in the history of medical practice. When you have an appointment for 0900 you will not be seen until four or five hours later. You can bet on it, because every time I’ve had an appointment, I’ve waited four or five hours to be seen. On my last visit for a blood test and preopperative work, I was told by the receptionist she hadn’t even arrived yet—three wasted hours after getting there. When I reward phone call from Torres to complain, I was shocked she called me back at 1700. When I told her how awful her office was, she didn’t apologize or offered to improve. Do NOT CHOOSE THIS HORRIBLE doctor. Find a competent one. She is the worst in the history of medical practice and this is an understatement.

I am reporting her practice to proper authorities. They never answer their telephone EVER EVER EVER! The worst experience I have ever had with a medical doctor. When I complained in person they said they do answer, but as I was complaining the phone was ringing and they were not picking up, until I said, “how about that one?” Complete incompetence of their office staff!

They take for ever to assist you. The ladies at the front desk (in Lake Elsinore) are extremely rude. They don't want to help you at all. It's almost as if they expect you to read their minds. One of those ladies was laughing at angry patients who told her they had been waiting there for three hours. It was around 2:00 and the assistant told them they had to come back after three. I have never seen the doctor and there are always about four people working there. None of the ones I've seen is a doctor. Horrible to got there.

She has been one of the best DR i ever had . From now on she will be my family Dr from me and my family . Also her consultation is only $20 wich is nothing in comparison from other Dr on the inland Empire

BadService. Im. Planning. No coming back. .

I have been a patient for Dr. Rebecca Torres for about two years. I kept on going as needed . She and Her PH Brenda are very helpful . They were very patient with me , listen to me carefuly while I was telling them about my symptoms . They are very prepare with equipment to assist patient with lab work , it make it easy for patients by avoiding wasting their time driving to a lab office and draw blood etc. My sister also is her patient . Two weeks ago my sister who had a hip surgery was walking down the street and , Dr. Torres was driving and saw her having dificulty to walk step out of her car to help her with her bags etc , and also offer to give her a ride. Nice! I have learned a lot from Dr.Torres and Brenda. They are the best ! Il Highly recommend Dr. Rebecca Torres. Office Staff are bilingual Spanish and English wish is very helpful to both Spanish speaking patients and English speaking patients as well.

Llegue a las diez y me llamaron a la 2pm y todavia adentro en el room me dejaron dos horas mas y para acabarla llego la doctora y en menos de 5 minutos me dio la reseta y ya y me dije porque tardan tanto se hacen mensos si la doctora 5 minutos haci ddberian de sacar rapido a la gente esta PEOR QUE UN HOSPITAL en el hospital te sacan mas rapido si son buenos pero como duran, traten de ser rapidos

Llegue a las diez y me llamaron a la 2pm y todavia adentro en el room me dejaron dos horas mas y para acabarla llego la doctora y en menos de 5 minutos me dio la reseta y ya y me dije porque tardan tanto se hacen mensos si la doctora 5 minutos haci ddberian de sacar rapido a la gente esta PEOR QUE UN HOSPITAL en el hospital te sacan mas rapido si son buenos pero como duran, traten de ser rapidos

I can't give a review on the actual care because I've never gotten that far. I was assigned to this office by IEHP. Presumably because my last name is Garcia and this office is mostly Spanish speaking. Anyways, I called and got the recording, which was in Spanish!!! I'm not very fluent so this was a joke. No English then Spanish, just Spanish only. So then I went in the following day and every single time I started talking to the receptionist she spoke to me in Spanish! Yes, I'm Mexican, but I'm much more comfortable conversing in English (unless you are my grandma). I think its great that they are able to communicate with their Spanish speaking patients, but what about us English speakers??? And don't assume because of the color of my skin I want to be spoken to in Spanish.

Very nice doctor. Her staff are nice and prompt.

I called this doctor because the hospital told me to follow up with her regarding my issue, but the doctor seemed confused as to what the procedure was even though on her website she lists it as one of the many procedures she can perform. She eventually told me that she doesn't know what she's doing regarding the procedure.I will never go back to this doctor and risk my health. Beware of this doctor!

I've been there many times and the waiting is frustrating. My last visit I step out and try to talk to Dr. Torres, but never return my calls. I don't plan to go back again.

Mal servicio llegue. A las 11.00 eran la una de la tarde y no me llamaban para mi consulta además preguntas y solo te dicen la espera es larga .porque no te dicen algo como señor regrese en dos horas o más tarde pero muy pero muy mal servicio y si no tienen más revires como este es porque la gente no se queja pero todos los presente eatabamos molestos

I called the office day prior to my arrival to ask if the dr. Took appointments. The girl who answered told me no. I arrived the following day at 10:20am to get seen for something as simple as refilling my birth control only to get told it was a 2 hour wait so i left to get something to eat when arriving back to the office i was taken inside to get my blood pressure and weight. The nurse proceeded to tell me to take a seat in the lobby. I waited and waited and waited til i turned blue and finally asked the girls how many charts were in front of mine to which the girl replied there is one chart in front of yours. I sat back down and began to wait again. Needless to say ive been here for going on 5 hours now and i am yet to get seen. My family swears by her work but come on there has to be a better way to get good service!

All I can say is its bad, bad staff, bad attitudes, no appointments (It took 3 hours just to see her) bad everything! Just trys to sell you on their stuff, and to top it off she tried to charge me for you yearly physical, when I pointed out that I had no co-pay she tried to charge me to pick up the test results, Ive change my Doctor, because this one is a joke

I have been seeing Dr. Torres for a few years and she has the right amount of empathy (which is rare) for her patients. When I have an appointment, she is current and thorough in her knowledge of her field. I have never found her to be demeaning or condescending when explaining a topic on which I was unclear.