Her staff is so friendly and courteous. The new office in Placentia is soooo beautiful! Dr. Von Ins is so thorough, patient, and very knowledgeable. Love her!!

First of all, Ernie the guy at the front desk is extremely rude! I thought it was just to me over the phone, but when I went in to see the doctor & heard him on the phone with other patients, I realized that's how he treats everyone! Anyhow, I made an appt over a month ago to see Dr. Von, originally when I had made this appt, I thought I was coming in to follow up with my symptoms that I have been having for alopecia (hair loss) which has been getting worse. I also had mentioned that I needed a refill for my Xanax prescription because I occasionally get anxiety. She gave me such a hard time to refill my prescription and lowered my dosage. Mind you it's my first time seeing her & she didn't even know that I had anxiety because I lost my son a few years ago & went thru severe depression. I was trying to let her know that my alopecia was getting worse (I even tried to show her and she stopped me!) and that I was feeling tired all the time. And her response was "we are not here to talk about your alopecia, today we are talking about your anxiety, if you want to talk about your alopecia, you'd have to schedule another appt for that!" I was so shocked at her response, I thought to myself... are you fking kidding me! What, wait for another month, drive 30 min to schedule another appt to talk about my other ongoing symptom??? She didn't even seem to have a genuine concern about why I felt tired lately or seem to even care about my hair loss. She was rushing me and was adamant about not bringing up my other symptoms. Almost like saying I'm not getting paid for that right now so schedule another appt so I can get paid for that. No fks given but I told her I wasn't coming back ever again! And that I would never schedule an appt with her! Don't go here... there are way better doctors out there that actually care about their patients health and not just to get paid!

Made me feel comfortable and addressed my concerns. Very professional.

Knowledgeable, thorough, and compassionate. Highly Recommended.