Today was the last straw experience with this place and the staff. I want to start by saying that the newest doctor, Dr. Anne Kiernan is WONDERFUL and excused from this negative review. I feel so bad she has to work with such incompetent rude ancillary staff. Now on to the review. My journey at this place started approximately 5 years ago. I went in for a routine eye exam and needed glasses for an astigmatism. This visit (5 yrs ago) seemed to go well, the Dr. was fine but the staff was absolutely atrocious. The female front desk staff had ZERO customer service skills and the most unfriendly staff I’ve ever encountered especially for a medical office. The female staff are the same staff to date with some additions in support staff. I pick out my glasses (2 pair) and pay close to $1000 for them to include progressive lenses. I get a call a few weeks later that they’re ready so I pick them up. I try them on in office and I immediately can’t see anything. The female staff simply say well they’re progressives it takes a bit getting used too. Ok, I thought, let me give them a try. Well fast forward a couple years in and I’m STILL not used to them. I’m dizzy, migraines that I never had before, nauseous etc. I decided to give up on the glasses and just used a very old pair from 10 years prior and seemed to see better with those. Fast forward about another year and I return to vision works. This new Dr is there who is fabulous (Dr Kiernan) and the same rude staff as always. (At this point I’ve had family and friends go to other places citing the same issues as I have in service.) I tell this new Dr that the old prescription I purchased there was not good and I never could see with them and never got used to them as the staff continued to brush off my concerns over the period of approximately 2 years. The Dr said ok let’s start from the beginning and do a comprehensive exam. I told her I had astigmatism and she confirmed that. When we went into the room for vision tests I pulled out the glasses I purchased there and she put them under her machine to see the strength. She looked a bit baffled and said wow this is not the right prescription at all and it’s going the completely opposite direction you poor thing how did you even see. I said I couldn’t that’s the problem. So, all that time I’m wearing the WRONG prescription given to me by visionworks. Well, mistakes happen right? So I thought until they gave me the wrong prescription TWO more times and along with some other reviewers having the same issues, I’ve concluded that the staff (ancillary not the Dr.) are not only RUDE but INCOMPETENT! People spend (I know I have) hundreds and thousands of dollars at this place. Never mind the ER visits, neurologist appts, and missed work for new migraines from the wrong prescription I endured.I digress, so I get a new (the CORRECT ONE) eyeglasses prescription pick out two pair pay for them and get them. They’re WONDERFUL I can actually see now! I’m so excited I keep overlooking the absolute atrocious customer service and return to try contacts for the first time.
This started about 8 months ago. The contact journey. Sooooo, my first set of trials come in. The rude staff call and say I need to schedule an hour for the first time contact teaching. I said ok. I said I work late and the place is more than 30 min drive for me so I need to have a Saturday appointment. The rude lady who does the contact training says “welp it’s gonna have to be this Saturday then cuz I’m going on vacation..” I take the appt. This lady was so unsanitary she took my contacts in her BARE hand and while trying to show me she touches her OWN eye then touches my contacts. They’ve since dispensed two wrong contacts to me and I’m 8 months into this contact journey now stuck at this place. Today they tried to tell me I was wrong that the contacts were the right ones. This place is absolutely atrocious.The time, money, & gas spent to be treated poorly and have incompetent care is unacceptable.